Melbit Privacy Policy — How We Protect Your Information

1 Introduction

Welcome to Melbit. This Privacy Policy ("Policy") explains how your personal information is collected, processed, stored, and protected when you use the Melbit platform — including the website, mobile app, and all related services.

We believe privacy is a fundamental right. By registering with or using Melbit, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using Melbit.

Melbit is an online gaming and Sports Betting platform operating under an international gaming license. We apply the highest security standards to protect the data of our Bangladeshi users. Your trust is our most valued asset.

2 What Information We Collect

Melbit collects various types of information from you. Each piece of data is necessary either to improve our services or to meet legal obligations. A detailed breakdown of what we collect is provided below:

In addition to the above, if you contact customer support, those interactions may also be recorded. This is used to improve service quality and resolve disputes.

3 How We Use the Information We Collect

Melbit uses collected data solely for the purposes listed below. Your information is never used for any unauthorized purpose.

• Completing account registration, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Providing gaming services and Sports Betting services.
• Handling customer support and resolving complaints.
• Preventing money laundering and fraudulent activity.
• Running responsible gaming programs.
• Complying with legal obligations and regulatory directives.
• Ensuring the security and stability of the platform.
• Providing personalized bonus offers and promotions (subject to your consent).

4 Data Sharing Policy

Melbit does not generally share your personal information with third parties. However, limited sharing may be necessary in the following circumstances:

• Payment Processors: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Providers: Minimal session data may be shared with third-party game providers to operate games.
• Legal authorities: Disclosure of information is mandatory when required by a court order or regulatory authority.
• Fraud Prevention: Relevant AML authorities may be provided with necessary information to prevent money laundering.
• Technology Partners: Limited data may be shared with trusted technology providers to operate the platform.

All third-party partners are required to sign binding agreements to comply with Melbit's privacy standards. They are strictly prohibited from using any received data for purposes other than those specified.

5 Cookie & Tracking Policy

Melbit uses cookies and similar tracking technologies to enhance the user experience and maintain platform performance. Cookies are small data files stored in your browser.

• Essential cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytical Cookies: For analyzing website traffic and usage patterns.
• Performance Cookies: To improve page load speed and overall platform performance.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.

6 Data Security Measures

Melbit has implemented a range of technical and organizational measures to protect your data. These measures follow the highest industry standards.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• All stored data is protected with AES-256 encryption.
• Regular third-party security audits are conducted.
• Two-factor authentication (2FA) is supported for account access.
• Suspicious login attempts are automatically detected and blocked.
• Physical and digital security is maintained at our data centers 24/7.
• Staff access to data is restricted on a need-to-know basis.

7 Data Retention Period

Melbit retains your information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.

• Account information: For the duration of the active account and 5 years after closure.
• Financial transactions: Minimum 5 years under AML regulations.
• Gaming History: 3 years after account closure.
• Customer Support Records: 2 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period ends, your data is securely deleted or anonymized. If any data must be kept longer due to legal obligations, you will be informed.

8 Your Privacy Rights

As a Melbit platform user, you have the following rights regarding your personal information:

To exercise any of the above rights, email us at [email protected]. We will respond within 30 days of receiving your request. Some requests may be limited due to legal obligations.

9 Minor's Privacy

Melbit is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that information has been collected from a minor, the account will be immediately closed and all associated data will be permanently deleted. If you believe a minor is using Melbit without your consent, please contact our support team right away.

10 Privacy Policy Updates

Melbit may update this Privacy Policy from time to time. Changes take effect as soon as they are published on this page. The "Last Updated" date at the top of the page will always reflect the most recent revision.

• For significant changes, a notice will be sent to your registered email address.
• Minor changes will be reflected by updating the page only.
• Continued use of the platform after changes are made constitutes acceptance of the updated policy.
• Previous versions of the policy are available on request through support.

We recommend visiting this page regularly to stay informed about your privacy rights.

11 Contact & Support

For any questions, complaints, or requests regarding the Privacy Policy, please contact our dedicated privacy team. We are always ready to assist in Bengali.

When submitting a request to delete, correct, or port your data, please include your registered email address and account ID. Additional information may be requested to verify your identity.